We are looking for the right people - people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards and opportunity of working for one of the world's largest providers of products and services to the global energy industry.
The ITAM senior manager is part of IT Financial & Administration team, with emphasis on IT Service and Asset Management. By demonstrating leadership skills, this position provides oversight on Asset Management, IT Billing and inventory of IT assets. Requires knowledge of IT Asset Lifecycle and Service Management. The ITAM senior manager is also responsible for governance and management of the ServiceNow platform with focus on management of Incident, Request/Catalog, Knowledge Management, End user portal and licensing. Requires experience in financial management for monthly and annual budget forecasting. Includes updates to IT asset management policies and procedures and ability to analyze data for audits. The position will closely work with Software Asset Management team on software renewals and drive continuous improvement initiatives within the team. Lead enhancements on ServiceNow platform with global and regional personnel within IT, Support Services, and Product Service Lines.
Job Duties & Requirements
- With general autonomy, responsible for "global/regional" supervision, support and deployment needs in one of six key areas: Applications, Business Unit, Customer Service, Infrastructure, Program Management, Service Delivery Center. Applications, such as application architecture, standards/tools and development, software licensing, release management and portfolio management.
- Business Unit, such as business alignment, customer advocacy, demand management, and project management.
- Customer Services, such as service desk, security administration, request management, desktop support, COE standards, problem management and delivery management.
- Supports supplier relations where applicable.
- Program Management, such as , communication planning, process development, project management, project prioritization and monitoring.
- Service Delivery Center, such as the regional delivery of customer service, support, project management, communications and infrastructure services. Supervises through subordinates, usually other managers.
- Coordinates various activities that are not necessarily related.
- Formulates general policies and procedures and makes long range plans.
- Job role is solely responsible for the direction of a major functional arm or area of the organization which impacts upon the overall planning, growth, profitability, or efficiency of the organization.
- Skills are typically acquired through completion of a graduate degree in Business Management or equivalent and a minimum of 15 years in IT which includes at least 10 years of experience in IT Management and in functional areas.
Halliburton is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.
Location
3000 N. Sam Houston Parkway E., Houston, Texas, 77032, United States
Job Details
Requisition Number: 186605
Experience Level: Experienced Hire
Job Family: Support Services
Product Service Line: Information Technology
Full Time / Part Time: Full Time
Additional Locations for this position: