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Senior IT Business Analyst

Minneapolis, Minnesota
Job Type
1 Oct 2021

Trissential's a trusted partner for end-to-end quality services and management consulting for digital transformation. As a part of our parent company Expleo, we're a global organization partnering with major corporations and leading non-profits in over 30 countries. Guided by our mission and values, Trissential puts people at the heart of our organization.

Come join an experience. Add your talent to a team of forward-thinking game changers that make an impact by driving innovative solutions. Trissential is currently seeking a Senior IT Business Analyst to join our dynamic team in Minneapolis, MN.


* The Senior IT Business Analyst role is the liaison between the business and IT organizations to provide business critical or complex technical solutions that meet user needs and improve business performance by providing the technical analysis of business requirements, problem solving and troubleshooting as part of a larger project team
* The Sr. Business Analyst is accountable for ensuring that clear, concise requirements have been captured and may participate in testing, drive issue resolution, support the implementation check-out process and develop all procedural documentation and manuals.

* This specific position will be the IT Service Management Process Owner for Configuration Management.

* Gather, analyze, document and manage business and user requirements (both functional and non-functional) to effectively recommend technology solutions that best address the requirements

* Identify potential solutions for the business and provide input to issues or risks (through solid knowledge of the business and user requirements)

* Identify project interdependencies and communicate requirement/scope issues and participate in driving them to resolution for inclusion in the functional specifications.

* Translate business and user requirements in to detailed system requirements for the IT organization and manage all changes to the source documents.

* Ensure appropriate bi-directional tracing of project modifications back to business and user requirements.

* Complete project work objects and deliverables client standards.

* Facilitate walk-through of project deliverables.

* Assist with the development of the testing strategy - plan thorough requirements testing.

* Demonstrate expert level knowledge in all systems, processes and data relating to the assigned business or project.

* Leverage domain expertise and analyst practice expertise to provide the most effective solutions to the business partners in the most efficient means possible.

* Select appropriate analysis techniques and tools (process modeling, use cases, etc.) for each project.

* Educate business partners on systems capabilities and the feasibility of developing specific solutions.

* Leverage technical knowledge & business acumen to manage effective working relationships with technology teams and business partners at management and end user levels.

* Work effectively in a team environment to ensure that solution delivery is on time, within cost estimates and meets business needs.

* Negotiate technical and non-technical solutions that both satisfy the business users and conform to the technical architecture.

* Prepare estimates of Business System Analyst work efforts for assigned projects.

* Complete all support documentation on assigned projects, including creating and updating all user and technical procedures/manuals, operational support documentation and archival of all related project documentation.

* Define and monitor all implementation tasks such as the production check-out process, including review of reports, data files and online screens to ensure technical solutions perform according to the specifications and meet defined business requirements.

* Actively champion and contribute to the continuous improvement of business systems analysis best practices, using innovative ideas to increase effectiveness of the overall analyst organization.

* Provide subject matter expertise in areas including strategy/approach, requirements gathering, process modeling, use cases and other areas of expertise based on established business analysis tools and techniques.

* Proactively mentor others in the business analyst practitioner community.

* Establish and maintain effective working relationships, partnering closely with Business Relationship Managers, Enterprise Architecture and Process Improvement staff within IT and the business.

* Educate business partners on systems capabilities and the feasibility of developing specific solutions.

* Work effectively in a team environment to ensure that solution delivery is on time, within cost estimates and meets business needs.

* ServiceNow application experience and maintaining a CMDB experience a must.



* Bachelor's degree or Associate degree with 3 years of related work experience

* Information Technology Infrastructure Library (ITIL) certified (v3 or v4)


* Bachelor's degree in a technical/healthcare field
* CBAP certification
* Advanced ITIL certifications (e.g. v3 or v4) particularly ITIL Practitioner Configuration Management or ITIL Intermediate Service Transition



* Excellent communication skills
* Configuration management
* Process management



* 5+ years of demonstrated experience in business and functional requirements elicitation, translation and documentation.

* 5+ years' functional experience defining, managing, and improving IT Service Management and ITIL processes

* 3+ yars' experience with ITSM platforms (e.g. ServiceNow)

* Expert level analysis skills including ability to identify patterns, potential issues and then translate those into functional and test requirements.

* Expert level understanding of business functional areas and management issues as well as the IT organizations systems and capabilities.

* Knowledge of and ability to effectively use the appropriate modeling methodologies and toolsets, requirements management methodologies and toolsets, requirements visualization methods and toolsets, and artifact versioning tools.

* Exceptional written and verbal communication skills.

* Experience owning and managing one or more ITIL/ITSM processes: Incident, Change, Problem, Release, Asset, Configuration, Knowledge, Portfolio, Project, etc For this position, Expertise specifically in Configuration Management is required


* Experience with process improvement workshops and initiatives
* Experience with Key Performance Indicators (KPI) development and management
* Experience automating business processes
* Experience within the Healthcare Industry
* Experience working within a defined development life cycle methodology
* Experience with writing use cases and test cases
* Experience with business process modeling.
* Experience supporting healthcare applications.
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  • Job Reference: 386582054-2
  • Date Posted: 1 October 2021
  • Recruiter: Trissential
  • Location: Minneapolis, Minnesota
  • Salary: On Application
  • Sector: Consulting & Corporate Strategy
  • Job Type: Permanent