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Spa Receptionist

Sedona, Arizona
Job Type
2 May 2022
Job Description

As a Spa Receptionist, you would be responsible for executing your position's responsibilities in alignment with our Spirit of Service culture and driving company success through performing the following tasks to the highest standards:

  • Perform daily opening, closing and/or mid-shift procedures based on scheduled shift.
  • Actively welcome guests with a smile and enthusiasm.
  • Have a thorough working knowledge of Spa services, hours of operation, facility offerings, etc.
  • Provide guests with information regarding Spa services (i.e. all types of services offered and products sold).
  • Checks guests in for appointments and services.
  • Book, alter, and recap services to guests and input detailed notes in spa computer system covered in training.
  • Assist in minor guest recovery.
  • Escort guests to locker room while informing them of the spa amenity offerings.
  • Accurately handle guests transactions including cash handling, credit card charges, room charges, gift certificates, comps, etc., following cash handling and department policies and procedures as dictated by the Spa and HGV.
  • Represent Hilton Grand Vacations Spa in a positive manner both by verbal communication and actions. 
  • Exercise proper phone etiquette and professionalism.
  • Document all guests challenges and irregularities in the spa computer system.
  • Distribute brochures and interact with guests in the lobby area as taught in training.

What are we looking for?

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company's success are our Team Members. To fulfill this role successfully, you must possess the following minimum qualifications and experience:

  • Must have previous computer skills.
  • Must be able to work any day of the week and any shift to include weekends and holidays.
  • Previous customer service experience required.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Strong hospitality or spa experience and knowledge of spa computer system experience preferred.
  • Minimum 1 year guest service experience desired.

What will it be like to be a Team Member with Hilton Grand Vacations?

At Hilton Grand Vacations, the foundation of our culture is about putting people first, beginning with our customer. By allowing the power of our customers to inspire the best in us, we empower our Team Members to become proud owners of accountability, we solidify our leadership position in the industry, and we help our customers get the most out of their vacation ownership journey through the world-class properties and unparalleled experiences we offer them.

Through inspired ownership, continual evolution, and a commitment to uphold the highest standards, our Team Members feel proud, our customers feel valued, and every encounter feels simply grand. And that comes with grand opportunities for growth. 

Hilton Grand Vacations Inc. (NYSE:HGV) is recognized as a leading global timeshare company. With headquarters in Orlando, Fla., Hilton Grand Vacations develops, markets and operates a system of brand-name, high-quality vacation ownership resorts in select vacation destinations. The Company also manages and operates two innovative club membership programs: Hilton Grand Vacations Club® and The Hilton Club®, providing exclusive exchange, leisure travel and reservation services for more than 285,000 Club Members. For more information, visit and . 


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  • Job Reference: 581232248-2
  • Date Posted: 2 May 2022
  • Recruiter: Hilton Grand Vacations
  • Location: Sedona, Arizona
  • Salary: On Application
  • Sector: Science & Technology
  • Job Type: Permanent